Princess Cruises Extends Temporary Pause of Global Operations & Releases Information on Impacted & Cancelled Cruises
Temporary Pause of Global Operations Extended through June 30
Princess Cruises Extends Temporary Pause of Global Operations Through June 30 Due to Global COVID-19 Outbreak
Cruise Line Also Announces Cancellation of Alaska Gulf Voyages, and Land and Sea program for First Time in Its History
SANTA CLARITA, Calif. – In continued response to the impact of the COVID-19 global outbreak and the recent order from the United States Centers for Disease Control (CDC), Princess Cruises is canceling all voyages through June 30, 2020. The cruise line had previously announced a voluntary pause for two months (60 days), impacting voyages departing March 12 to May 10, 2020.
In addition, Princess Cruises can confirm modifications to the Alaska season, which includes the cancellation of all Princess Alaska Gulf cruise and cruisetours. The five wilderness lodges, trains and buses operated by Princess in Alaska will not open this summer. We will continue round-trip sailings from Seattle to Alaska on Emerald Princess and Ruby Princess.
"This global outbreak continues to challenge our world in unimaginable ways. We recognize how disappointing this is to our long-term business partners and thousands of employees, many of whom have been with us in Alaska for decades," said Jan Swartz, president of Princess Cruises. "We hope everyone impacted by these cancellations – especially our guests, travel advisor partners, teammates, and the communities we visit – understand our decision to do our part to protect the safety, health and well-being of our guests and team. We look forward to the brighter days and smooth seas ahead for all of us."
Each ship will have a unique return to service date, based on the previously published cruise itineraries, with some modifications, departing after July 1. Details about the canceled voyages can be found here.
Princess Cruises is offering two cancellation options. Guests currently booked on these canceled voyages, who have paid in full, will receive a Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid and, as an added incentive, an additional 25% FCC. Guests must use their credits on a cruise that sails on or before May 1, 2022. No action is required for guests to receive this offer and they will be notified by e-mail once the credits have been issued.
Alternatively, guests can receive a full refund for all monies paid in full on their booking through this online form. Requests must be received by May 31, 2020, or they will receive the Future Cruise Credit option. Guests who have not yet paid in full will receive a refund of all monies paid.
Princess will protect travel advisor commissions on bookings for cancelled cruises that were paid in full, in recognition of the critical role travel advisors play in the cruise line’s business and success.
Princess asks guests to please delay in calling the Reservation Call Center due to high call volumes. Guests and their travel advisors will be sent communications on how to manage cancellations, rebook another voyage, or request a refund.
The most current information and instructions for booked guests affected by these cancellations can be found on Information on Impacted & Cancelled Cruises.
Information on Impacted & Cancelled Cruises
Updated April 14, 2020 1:00PM PT
Like so many facets of life, travel has been hit hard by the COVID-19 pandemic. Recognizing our responsibility and commitment to the health, safety and well-being of our guests, our team members and the global community, Princess Cruises has made the extremely difficult decision to cancel some cruises and cruisetours. We know you were looking forward to sailing with us, and we apologize and share in your disappointment over these cancellations. You don’t need to take any action to receive the default compensation offer. You can find out details of your compensation by clicking the link that matches sail date below.
Summer 2020 Cruises & Cruisetours Departing May 11 – June 30, 2020 and Beyond
Select Australia Homeport Cruises for Sun & Sapphire Princess Departing June 23 – September 3, 2020
View Details & List of Affected Cruises (PDF)
Select Australia Homeport Cruises for Sea, Sun & Sapphire Princess
Departing May 8 – June 15, 2020
View Details & List of Affected Cruises (PDF)
All Destinations & Ships
Departing March 12 – May 10, 2020
Frequently Asked Questions
What is a Future Cruise Credit (FCC)?
A Future Cruise Credit (FCC) is essentially a voucher for future travel. It has a monetary amount associated with it, and it is provided in lieu of a refund.How long will it take to get my refund or Future Cruise Credit (FCC)?
Given the volume of requests and the care being dedicated to ensure each one is handled accurately, it will take approximately 60 days for refunds and FCCs to be processed from the date we receive a guests preference. Please allow sufficient time for us to manage this process and know we are doing everything in our power to expedite where possible.What if I cancelled a booking on a cruise that Princess is now cancelling?
You can check the relevant cruise details on this page to see if you qualify for any additional compensation.Can I use my FCC to pay for more than one cruise?
Yes. If the amount of your credit is greater than the cruise fare of your new booking, you can apply the remaining FCC balance on additional future bookings up to the expiration date.How will I know when my FCC is ready?
We will automatically take care of it and email you when it’s done. You can also log into your My Princess Account on princess.com to see your FCC balance.If I make a new booking on princess.com, how do I activate my FCC? Do I have to call into the Contact Center?
Once your FCC has been built, the website automatically applies the FCCs available when you input your name and address. You don't even need to sign on. The website will pull these credits for all the eligible names provided during the booking process, including guests 2, 3, 4, and the balance summary will show the FCC as a line-item credit. If you do not want the FCC applied, you will need to call the Contact Center to have it removed.How are FCCs distributed across the guests on my booking?
FCCs are given per person based on the cancellation fee calculated from your individual cruise or cruisetour fare.What if I incur extra out of pocket expenses, such as air change fees, as a result of these cancellations?
We understand this change may cost you more than just the cancellation fee. We will reimburse air change fees, increased flight costs and non-refundable transportation expenses. Other expenses will be considered on a case-by-case basis. Please complete and submit the Refund Request Guide & Form and any relevant receipts and documentation for review. Guests who purchased independent vacation travel insurance, should submit their claims through their carrier before submitting a reimbursement request.What happens to my FCC if the booking I used it on cancels?
The Future Cruise Credit will remain attached to your profile until it expires. If you cancel a booking where you used an FCC, it goes back to your profile, and you can re-use it before the expiration date. In the event the original FCC is expired, it will be reissued with a new expiration date.If I have an onboard credit (OBC) from a Future Cruise Deposit (FCD) on a booking that is cancelled, will the OBC be honored on my next cruise?
Ask Customer Relations, the group handling all such cases.If I have used my Princess Cruises Gift Card to pay for my cruise and opted for a refund, how can I receive it? (North American Guests Only)
If you have your original Princess Cruises Gift Card, a credit will be added back to that card, so always hold on to your gift cards even after you fully use them. If you do not have the original card, contact Princess Cruises Gift Card Customer Service at giftcardsupport@princesscruises.com or 1-855-426-0168, and a new Princess Cruises Gift Card will be sent to you.
