Royal Caribbean Updates With Extending Pause on Cruising & Possibility of Reopening in China
Royal Caribbean Updates With Extending Pause on Cruising & Possibility of Reopening in China
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Royal Caribbean has made an announcement today extending the pause on cruising & giving us the possibility that the China market and sailings will be reopening first when cruising can begin again.
Royal Caribbean® remains committed to providing you with the support and service necessary to navigate these extraordinary times. With health and safety at the forefront, we are committed to doing our part to combat the COVID-19 pandemic and have therefore confirmed that the suspension of all cruise operations is now extended through July 31, 2020. This decision is in alignment with guidance provided by the Centers for Disease Control and Prevention (CDC) and will allot ample time to further develop our comprehensive return to service measures to protect our guests and crew as we adapt to a “new tomorrow.”
For those currently confirmed on sailings departing June 12–July 31, 2020, and not previously cancelled under our Cruise with Confidence offer, a few options have been prepared for consideration.
LIFT & SHIFT:
Our NEW Lift & Shift option is ideal for those simply wishing to move their existing reservation to next year, protecting their original price and promotion. Select next year’s sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week window of the original cruise date and your clients are all set. Act quickly — option expires on June 10, 2020!
125% Future Cruise Credit:
To account for the inconvenience this has caused, guests are eligible for a 125% Future Cruise Credit (FCC) that is based on the total cruise fare paid at the guest-level and will be automatically issued on-or-before June 30, 2020 — if neither of the other options is selected. Taxes and fees, as well as any pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment within 45 days from the cancellation date.
If you previously opted to take advantage of our Cruise with Confidence policy, the 100% FCC will stand, and this new option is ineligible. Additionally, if your clients redeemed their Cruise with Confidence Future Cruise Credit on a sailing that is now cancelled, your original FCC will be reinstated, plus 125% of any amount paid by the guest on the cancelled reservation.
REFUND:
Looking for a refund? No problem! We are happy to return the funds paid per guest when requesting this option on-or-before December 31, 2020. To submit on your client’s behalf, simply complete the new “Cancellation Form” on CruisingPower.com under “Brand Programs & News” and the process will begin. Your client can expect their refund to the original form of payment within 45 days from the cancellation date. To ensure your client is making the best choice, no need to rush on deciding — the 125% Future Cruise Credit will remain active until the point when a refund request is submitted, at which time it will be deactivated.
If you redeemed a Cruise with Confidence Future Cruise Credit on an impacted sailing and would now prefer a refund instead, we are happy to process this request in the amount of any new funds paid above the original certificate and, in turn, will reinstate the Cruise with Confidence FCC for future use.
