New Royal Caribbean Cancellation Policy, Cruise With Confidence- Lift & Shift
The "enhanced & extended Cruise with Confidence policy" was announced on Wednesday , where guests can cancel up to 48-hours prior to sailing in exchange for a 100% Future Cruise Credit on sailings through April 2022 for bookings made on-or-before August 1, 2020.
In addition, Royal Caribbean announced "Lift & Shift", where guests can move their existing booking to next year, protecting their original price and promotion.
NEW! Lift & Shift is available by selecting a future sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week period of their original cruise date same-time-next-year. It is not required that your client rebook on the same ship or ship class.
When opting to Lift & Shift
You can opt to Lift & Shift only one time.
Guests are eligible to rebook under the Lift & Shift guidelines between now and August 1, 2020. After this point, Lift & Shift expires and is no longer eligible.
All pre-cruise purchases will be removed during the re-accommodation process and can be added to the future reservation, as desired, at prevailing rates.
If you purchased hotel accommodations or transfers with Royal Caribbean, these will be removed during the re-accommodation process, but can be re-added, if desired, once confirmed on the future ship/sailing of choice at prevailing rates.
If you booked outside of Royal Caribbean, you will need to contact the company you booked through directly.
Lift & Shift blackout dates:
Christmas, New Year’s, and Chinese New Year’s cruises are ineligible, unless you are currently confirmed on one of these sailings and wishes to take advantage of Lift & Shift to move to the same sailing next year (assuming all other qualifying criteria is met).
Guests who take advantage of the Cruise with Confidence program can get a 100% Future Cruise Credit if they decide they would like to cancel their cruise vacation due to the current global situation.
Non-Refundable Deposit bookings are eligible for Cruise with Confidence and follow the same guidelines.
If you purchased a hotel or transfer, here is how it works:
When electing for a Future Cruise Credit
If you purchased hotel accommodations or transfers with Royal Caribbean, all charges will be automatically refunded.
If you booked outside of Royal Caribbean, you will need to contact the company you booked through directly.
