CELESTYAL CRUISES EXTENDS SUSPENSION OF CRUISE OPERATIONS DUE TO ONGOING TRAVEL RESTRICTIONS AND PORT CLOSURES UNTIL 30th JULY 2020
CELESTYAL CRUISES EXTENDS SUSPENSION OF CRUISE OPERATIONS DUE TO ONGOING TRAVEL RESTRICTIONS AND PORT CLOSURES UNTIL 30th JULY 2020
At Celestyal Cruises, they have taken the difficult decision to extend the suspension of our sailings until 30th of July 2020 due to the ongoing travel restrictions and temporary port closures within the region in which we operate.
The Greek government recently announced that the Greek tourism season will gradually recommence in the next few weeks with international flights from select countries resuming in July. They will continue to monitor the phased opening of Greece to international tourists while working closely with the Greek authorities on the development of enhanced health and safety protocols.
They apologize to their valued guests for the inconvenience this further temporary suspension will cause. They are confident they understand that they take into consideration all aspects that will ensure the well-being of their guests and crew. It’s encouraging to see that Greece is prudently commencing it’s reopening for international tourism in a phased manner following the country’s globally acclaimed best-practice handling of the COVID-19 pandemic. When the time is right, they will look forward to recommencing their operations and welcoming guests back onboard.
For all named and paid individual guests impacted by this temporary suspension, Celestyal Cruises is offering a Future Cruise Credit (FCC) valued at 120% of original booking value. Guests will have until the end of December 2021 to redeem their Future Cruise Credit against any of Celestyal Cruises’ itineraries through end of December 2022. For additional flexibility should guests choose not to redeem their FCC by end of December 2021, they will automatically receive a full refund equal to the original amount paid to Celestyal upon the voucher’s expiry.
To reduce the inconvenience as much as possible, they will automatically send the Future Cruise Credit Voucher directly to guests or their travel advisors, so there will be no need to call the Contact Centre other than to rebook.
Following their recent 2021 & 2022 digital brochure launch supported by the generous early booking promotional campaign ‘Escape To The Future’, an updated ‘Peace of Mind’ policy allows guests to change any cruise that sets sail from now through December 31, 2021. This applies to new bookings made until August 31, 2020. As long as the booking is changed at least 30 days before the sail date, a Future Cruise Credit for 100 percent of the value received by Celestyal will be issued. The credit can be used toward any cruise that sets sail through December 31, 2022.
