Posts in Royal Caribbean News
A Partnership That Will Get Us Cruising Again, Royal Caribbean and Norwegian to Partner on Health Protocols

Leading Public Health Experts to Oversee Development of Enhanced Cruise Line Health and Safety Standards

"Healthy Sail Panel" comprises top experts in public health, infectious disease, biosecurity, hospitality and maritime operations

Cruise industry leaders Royal Caribbean Group and Norwegian Cruise Line Holdings Ltd.  announced a collaboration to develop enhanced cruise health and safety standards in response to the global COVID-19 pandemic. The companies have asked Governor Mike Leavitt and Dr. Scott Gottlieb to serve as co-chairs of a newly formed group of experts called the "Healthy Sail Panel." The panel is tasked with collaboratively developing recommendations for cruise lines to advance their public health response to COVID-19, improve safety, and achieve readiness for the safe resumption of operations.

The expert panel has been working for nearly a month and will offer its initial recommendations by the end of August. The cruise lines said its work will be "open source," and could be freely adopted by any company or industry that would benefit from the group's scientific and medical insights.

"This unprecedented disease requires us to develop unprecedented standards in health and safety," said Richard D. Fain, chairman and CEO of Royal Caribbean Group. "Bringing aboard these respected experts to guide us forward demonstrates our commitment to protecting our guests, our crews and the communities we visit."

"We compete for the vacationing consumer's business every day, but we never compete on health and safety standards," said Frank Del Rio, president and CEO of Norwegian Cruise Line Holdings Ltd. "While the cruise industry has always had rigorous health standards, the unique challenges posed by COVID-19 provide an opportunity to raise the bar even higher."

"Health and safety are the highest priority for all CLIA cruise line members as demonstrated by this initiative on the part of two of our largest members. We commend this and parallel efforts of all of our members, large and small, who are working tirelessly to develop appropriate protocols based on input from health authorities and medical experts in the U.S. and abroad," said Kelly Craighead, president and CEO of Cruise Lines International Association (CLIA).

Fain and Del Rio said they initiated the panel to assure the plans they will submit to the U.S. Centers for Disease Control and Prevention (CDC) and other regulators apply the best available public health, science and engineering insights. The work of the panel will be shared with the entire industry and regulators.

"In convening the Healthy Sail Panel, we sought the participation of a diverse group of leading experts in areas of science and public health that are directly relevant to the considerations listed by the No Sail Order," said

Governor Leavitt. "We view our work as a profoundly important public health effort. The health and safety of passengers, crew, and the communities that cruise ships visit will be the principal focus of this project."

Dr. Gottlieb said, "We know that the public health issues that must be addressed are complex, and in some areas, tackling them will require novel approaches. Our goal in assembling this team of leading experts was to develop best practices that can improve safety and provide a roadmap for reducing the risks of COVID-19."

The panel is co-chaired by Governor Leavitt, former Secretary of the U.S. Department Health and Human Services (HHS), and Dr. Scott Gottlieb, former commissioner of the U.S. Food and Drug Administration (FDA). The panel's members are globally recognized experts from various disciplines, including public health, infectious disease, biosecurity, hospitality and maritime operations.

The members of the expert panel are:

Governor Mike Leavitt

1 (10).jpg

Mike Leavitt was a three term Governor of Utah and served as Administrator of the EPA and Secretary of HHS under President George W. Bush. He is the founder of Leavitt Partners, a firm that provides investment support, data and analytics, member-based alliances, and direct services to clients to support decision-making strategies in the value economy.

Dr. Scott Gottlieb

1 (9).jpg

Dr. Scott Gottlieb was the Commissioner of the FDA from 2017-2019 and served as the agency's Deputy Commissioner for Medical and Scientific Affairs from 2005-2007. He is a physician trained in internal medicine and is currently a resident fellow at the American Enterprise Institute.

Helene Gayle M.D., MPH

1 (8).jpg

Dr. Gayle is CEO of the Chicago Community Trust, one of the nation's leading community foundations. Prior to this role, for almost a decade, she was president and CEO of CARE, a leading international humanitarian organization. An expert on global development, humanitarian and health issues, Dr. Gayle spent 20 years with the CDC, working primarily on HIV/AIDS. She worked at the Bill & Melinda Gates Foundation, directing programs on HIV/AIDS and other global health issues. She also launched the McKinsey Social Initiative (now McKinsey.org), a nonprofit that builds partnerships for social impact. Dr. Gayle serves on public company and nonprofit boards, including The Coca-Cola Company, Colgate-Palmolive Company, the Brookings Institution, the Center for Strategic and International Studies, New America, the ONE Campaign, the Federal Reserve Bank of Chicago and the Economic Club of Chicago. She is a member of the Council on Foreign Relations, the American Public Health Association, the National Academy of Medicine, the National Medical Association and the American Academy of Pediatrics.

Julie Gerberding, M.D., MPH 

1 (7).jpg

Dr. Julie L. Gerberding is Executive Vice President and Chief Patient Officer for Merck, leading all aspects of strategic communications, global public policy, population health and patient engagement.

A former head of the CDC and a world-renowned public health expert, Dr. Gerberding is deeply committed to achieving sustainable global health impact and tackling some of the most challenging health priorities of our time. This includes addressing critical issues such as affordable access to important therapies, advocating for health policies that promote and sustain innovation of new medicines and vaccines, and improving maternal mortality through the Merck for Mothers program — a public-private partnership helping to meet the United Nations' Sustainable Development Goal to reduce maternal mortality.

Prior to joining Merck, Dr. Gerberding served as the Director of the CDC from 2002-2009 and was the first female to hold that position. While at the agency, she led more than 40 emergency responses against crises such as anthrax, SARS, bird flu, food-borne outbreaks and natural disasters. Previously, Dr. Gerberding was a tenured faculty member in Infectious Diseases at the University of California at San Francisco (UCSF). She continues as an Adjunct Associate Clinical Professor of Medicine at UCSF.

Julie Gerberding, M.D., MPH 

1 (6).jpg

Dr. Steven Hinrichs is Professor and Chair in the Department of Pathology and Microbiology at the University of Nebraska Medical Center in Omaha and the Director of the Nebraska Public Health Laboratory (NPHL), and Director of the University of Nebraska Center for Biosecurity. In his position as laboratory director he has been responsible for the development of a statewide program for the rapid identification of biological agents of mass destruction. He is principal investigator of multiple national awards from the Association of Public Health Laboratories (APHL) and the CDC and the U.S. Department of Defense for the development of an outreach program to extend training and expertise in the early recognition of biological warfare agents. Dr. Hinrichs received his M.D. from the University of North Dakota and is board certified in Anatomical and Clinical Pathology. His research laboratory focuses on molecular diagnostics and the role of viruses in cancer. Dr. Hinrichs has published over 130 papers in basic science and medical journals.

Michael Osterholm, M.D., Ph.D

1 (5).jpg

Michael Osterholm is one of the nation's foremost experts in public health, infectious disease and biosecurity. As the director of the Center for Infectious Disease Research and Policy at the University of Minnesota, he is an international leader on the world's preparedness for pandemics. He has led numerous investigations into internationally important disease outbreaks, including foodborne diseases, hepatitis B in health care settings, and HIV infection in healthcare workers, and he is a frequent consultant to the World Health Organization, the National Institutes of Health, the FDA, the U.S. Department of Defense and the CDC. From 2001 to 2005, Dr. Osterholm served as a special advisor to the Secretary of HHS on issues related to bioterrorism and public health preparedness. From June 2018 through May 2019, he served as a Science Envoy for Health Security on behalf of the U.S. Department of State. He has also been appointed to the National Science Advisory Board on Biosecurity and the World Economic Forum's Working Group on Pandemics, among other prominent advisory positions.

Stephen Ostroff, M.D.

 
1 (4).jpg
 

Dr. Ostroff brings years of experience in public health, having served at high level positions at the FDA and CDC. He was the Acting Commissioner of the FDA from 2015-2016, and before that served as the FDA's chief scientist. Ostroff joined the FDA in 2013 as chief medical officer in the Center for Food Safety and Applied Nutrition and senior public health advisor to FDA's Office of Foods and Veterinary Medicine. Prior to that he served as deputy director of the National Center for Infectious Diseases at the CDC, where he was also acting director of CDC's Select Agent Program. While at the CDC he focused on emerging infectious diseases, food safety, and coordination of complex outbreak response. He retired from the Commissioned Corps of the U.S. Public Health Service at the rank of Rear Admiral (Assistant Surgeon General). Ostroff was also the director of the Bureau of Epidemiology and acting physician general for the Commonwealth of Pennsylvania and has consulted internationally on public health projects in South Asia and Latin America. Ostroff graduated from the University of Pennsylvania School of Medicine in 1981 and completed residencies in internal medicine at the University of Colorado Health Sciences Center and preventive medicine at CDC.

William Rutala, Ph.D, M.S., MPH

 
1 (3).jpg
 

Dr. Rutala has experience medically managing a variety of diseases and extensive experience studying epidemiology and virology, particularly managing outbreaks and emerging pathogens. Dr. Rutala's research interests are the etiology and prevention of healthcare-associated infections with a special focus on disinfection and sterilization of reusable medical and surgical devices (e.g., endoscopes, surgical instruments). Other areas of active research include contribution of the hospital environment to disease transmission, hand hygiene, preventing transmission of infectious agents, including multiply-drug resistant organisms, prevention of healthcare-associated Creutzfeldt-Jakob Disease, investigation of healthcare-associated outbreaks, and new and emerging pathogens in healthcare.

Kate Walsh, Ph.D 

 
1 (2).jpg
 

Kate Walsh is the Dean at the School of Hotel Administration at Cornell University and E.M. Statler Professor. A professor of management, she is a leader in education for the global hospitality industry; and a renowned expert in organizational service design, leadership and career development, as well as the impact of strategic human capital investments. In addition to authoring and contributing to books, Dr. Walsh's articles have appeared in numerous research outlets. She has over 20 years of academic experience, including in her current role as dean.

In addition, Dean Walsh holds extensive industry knowledge from serving as the former director of training and development for Nikko Hotels International, corporate training manager for the former Bristol Hotels, and senior auditor for Loews Corporation. She is also a former New York State Certified Public Accountant. Since the beginning of her administration as dean, Dean Walsh has focused on positioning the school for the future of education. This includes undertaking a comprehensive renewal of the graduate and undergraduate curricula, developing the school's online global presence, identifying international partners for master-level program development, and providing thought leadership for the hospitality industry, most notably through the creation of industry research partnerships for faculty, fostering new initiatives through the school's six centers and institutes, and providing faculty-developed resources to guide the industry. Dr. Walsh received her Ph.D. from the Carroll School of Management at Boston College and her M.P.S. degree from Cornell's School of Hotel Administration.

Captain Patrik Dahlgren

 
1 (1).jpg
 

Captain Patrik Dahlgren is the Senior Vice President of Global Marine Operations and Fleet Optimization for all Royal Caribbean Group global brands. Dahlgren's seagoing experiences started as a bridge officer aboard tugboats, yachts and an array of cargo vessels and ferries. He rose through the ranks with over 15 years onboard Royal Caribbean International cruise ships, with his last seagoing command as Master of Oasis of the Seas and Quantum of the Seas. He was a lead contributor to the Quantum of the Seas development and received the esteemed RINA (Royal Institute of Naval Architects) award for its innovation and contributions to maritime safety.

Robin Lindsay

 
1.jpg
 

Robin Lindsay is the Executive Vice President of Vessel Operations for Norwegian Cruise Line Holdings Ltd. Lindsay was appointed to this position in January 2015. In this role, Lindsay is responsible for Marine & Technical Operations, Hotel Operations, Entertainment, Product Development, Port & Destination Services, Fleet Personnel, Out Islands and New Build & Ship Refurbishment for all three of the company's brands – Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises.

Prior to joining Norwegian Cruise Line Holdings Ltd., Lindsay served in a similar capacity as Executive Vice President of Vessel Operations at Prestige Cruise Holdings, the parent company of Oceania Cruises and Regent Seven Seas Cruises. Lindsay's history with the company goes back to the inception of Oceania Cruises in 2003, where he joined as Senior Vice President, Hotel Operations and Vessel Operations. Lindsay earned his B.S. degree from Louisiana Tech University. 

In addition, several experts will also serve as senior advisors to the panel, including Dr. Caitlin Rivers, who is a faculty member and epidemiologist at the Johns Hopkins Bloomberg School of Public Health and an expert in emerging infectious disease epidemiology and outbreak science, and Dr. Phyllis Kozarsky, who is a professor emerita of medicine in the Division of Infectious Diseases at Emory University School of Medicine and an expert in pre-travel health advice and education, global health, and the epidemiology of travel related infections and infectious diseases. Dr. Kozarsky serves as an expert consultant to the Division of Global Migration and Quarantine in travelers' health with the CDC.



Odyssey of the Seas Ship Delay, Royal Caribbean Cruise News Update

Royal Caribbean announces the ship delay of the Odyssey of the Seas, now delayed until 2021. I hate to say it but we saw this sad update coming! In this cruise news update, we discuss all the details of why the cruise ship is delayed and what to do if you have a cruise canceled.




New Royal Caribbean Travel Alert, Announces Global Suspension Of Cruising

Royal Caribbean Announces Global Suspension Of Cruising

At Royal Caribbean International, our guests and crew's safety and well-being are always our top priorities. After further consulting with our partners at Cruise Lines International Association and in conjunction with the CDC, we have decided to extend the suspension of sailings for our global fleet for all sailings through September 15th, 2020. Our goal is to resume operations on September 16th, 2020. However, the following circumstances have extended the suspension for the following ships and sailings:

• Canada sailings will be suspended through October 31, 2020, due to the Canadian government’s extended travel ban on cruise ship travel.

• Explorer of the Seas’ revitalization will take place August 2020 given the closure of shipyards along with the disruption to the supply chain caused by this pandemic. As a result, Explorer’s August 2020 sailings will be cancelled and the revitalization will be a technical dry dock where only routine maintenance work will take place.

• Cruise terminals will remain closed in Copenhagen, Denmark and as a result, on June 11th, 2020 we decided to cancel the following sailings: Jewel of the Seas August 8th, 16th, and 23rd, 2020 sailings, & Brilliance of the Seas August 21st, 2020 sailing.

• Bermuda sailings will be suspended through October 31st, 2020.

• And, after further review with CLIA, the CDC and local governments, we decided to cancel Voyager of the Seas sailings through September 30th, 2020, and Spectrum of the Seas and Quantum of the Seas sailings through July 2020.

We're now offering more options.

Below are some options for you, including one that has been very well received by our guests, as it provides a little something extra to use when we all start cruising again!

Future Cruise Credit (Higher Value) 

Lift and Shift Full Refund (Lower Value) 

Cruise Planner Purchases 

Air & Hotel Purchases

Coronavirus (COVID-19) Health Protocols

We are currently laser-focused on additional safety enhancements for our return to service. To develop our future boarding screening process and updated health protocols, we are collaborating with government health authorities, the Cruise Lines International Association, and our own team of medical experts. These are not yet finalized, but when they are, we will publish them online and notify all guests and travel advisors proactively.

We know that our 70+ guests and those with chronic conditions are especially eager to understand what cruising will look like in the future. While subject to change, via the Cruise Lines International Association, we have confirmed that the previous restrictions were lifted in early April after cruise lines suspended service. Please know that every decision we make, and all of the fine-tuning we do, has your well-being in mind. We miss you – and can’t wait to welcome you back onboard.

Global Suspension Refund Delay

As we went into our global suspension of sailings, we initially estimated that refunds would take 30 days. Unfortunately, with an unprecedented volume of refunds and credits, we are delayed. We’ve worked diligently to resolve most of the volume issues and are working around the clock to address the backlog to get you your refund, as quickly possible. Currently, some refunds are taking up to 45 days from the date requested.

Please know that each and every request is receiving the same level of care and dedication. And rest assured, your refund will be honored and it is coming – it’s just taking a little longer than expected and we’re very sorry about that. We thank you for your patience and understanding during this time.




Royal Caribbean Chairman Discussing Returning to Service & Addressing Racism

This video is an update from Royal Caribbean Cruise Lines Chairman Richard Fain, as he discusses the cruise line's unknown timeline for a return to service and addressing racism. Richard Fain's message was originally directed for Travel advisors.




Royal Caribbean Chairman Discussing Not Rushing Back to Service & Rejecting the "New Normal"

This video is an update from Royal Caribbean Cruise Lines Chairman Richard Fain, as he discusses the development of new protocols and procedures as they prepare a plan to tackle the task of returning to cruising. Richard Fain's message was originally directed for Travel advisors.




More Cruise Cancellations for Royal Caribbean & Disney Cruise Line

Here are you options if you have a cancelled cruise on Royal Caribbean as described in the video your options for rebooking, getting a refund etc.:

Future Cruise Credit (Higher Value)

As a result of this change, we’re providing you with a 125% Future Cruise Credit to come back and sail with us by April 30th, 2022. Please re-book using your FCC by December 31st, 2021.

• This amount will be based on your total cruise fare paid (or Cruisetour, if applicable). And, we’re giving you a little extra, knowing that this is such a unique circumstance.

• We will automatically issue you your Future Cruise Credit (FCC) via email. So, there’s nothing for you to do!

You can expect to receive your FCC by:

◦ Monday, April 13th, 2020, if your sail date was on or before April 10th, 2020, or on Ovation of the Seas April 11th, 2020, Radiance March 14th, 2020, Jewel of the Seas March 19th – May 5th, 2020, and all April 2020 Spectrum of the Seas sailings.

◦ Monday, April 30th, 2020, if your sail date was April 11th – May 11th, 2020, including Alaska sailings departing May 12th – June 30th 2020, Empress of the Seas June 1st, 2020 & June 12th, 2020 sailings, and May 2020 Voyager of the Seas sailings (excluding May 25th, 2020 sailing).

◦ Friday, May 22nd, 2020, if your sail date was on or after May 12th, 2020.

◦ Tuesday, June 30th, 2020, if you sail date was between June 12th – July 31st, 2020 (excluding Vision of the Seas June 13th, 2020 and Anthem of the Seas June 20th, 2020 sailings).

◦ Friday, July 17th, 2020, if you were booked on a Canada sailing that was cancelled on June 2nd, 2020.

• Please know, taxes & fees and any RoyalUp upgrades will be automatically refunded. You can expect to see these in 45 days.

• A few additional considerations on Future Cruise Credit program:

◦ If you opted into the Cruise with Confidence 100% Future Cruise Credit, you do not qualify for this offer.

◦ If you used a Cruise with Confidence certificate on this sailing, you’ll receive a new Future Cruise Certificate for 125% of your total cruise fare value paid, including the value of your original certificate.

◦ If you used a Future Cruise Certificate on this sailing, you’ll receive a new Future Cruise Certificate. This will be for 125% of any new monetary funds paid on this sailing, plus the reactivated value of your original certificate at 100% of its worth, with an expiration date of December 31st, 2021 and a sail by date of April 30th, 2022.

What happens if the global cruise suspension already impacted you?

- Sailings through April 10th, 2020, and paid additional monetary funds on a new booking within this extended suspension period, you’ll receive two 125% Future Cruise Credits: one for the original booking and another equal to 125% of any monies paid towards cruise fare on the new booking. You are able to opt in to refund one or both via the process below.

- Sailings departing March 13th – July 31st, 2020 (including Canada sailings departing August 1st – October 31, 2020), and paid additional monetary funds on a new booking within this extended suspension period, your original FCC’s will be reissued at the original amount, and then you’ll receive a 125% Future Cruise Credit for any new amount paid towards cruise fare for your cancelled booking. You are able to opt in to refund one or both via the process below.

What happens if you want to move your cruise?

Lift and Shift (Only available for sailings cancelled as part of our global suspension on May 20th, 2020 or after) : If you prefer to move your existing booking to a 2021 sailing – we’re happy to move you! We will price protect the original pricing and/or promotion on the same itinerary, length, product, and stateroom category as your original sailing within 4 weeks (before or after) of the original sail date in 2021. For example, if you are moving from a July 30th, 2020 sailing, you can move to a sailing that is the same itinerary, length, product, and stateroom category, and the sail date between June 30th, 2021 – August 30th, 2021. If your sailing was cancelled on:

• May 20th, 2020, please contact your Travel Advisor or call us by June 10th to move to a new sailing. If we don’t hear from you, we will automatically issue your Future Cruise Credit.

• June 2nd, 2020, please contact your Travel Advisor or call us by June 17th to move to a new sailing. If we don’t hear from you, we will automatically issue your Future Cruise Credit.

Full Refund Option (Lower Value)

If you prefer the lower value in a full refund instead of the 125% Future Cruise Credit, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered:

• You may request a refund and your certificate will be deactivated. You must request your refund by:

◦ December 31st, 2021 for sailings departing March 13th – May 11th, 2020, plus Alaska sailings departing May 12th – June 30th 2020, Empress of the Seas June 1st, 2020 & June 12th, 2020 sailings, and May 2020 Voyager of the Seas sailings (excluding May 25th, 2020 sailing).

◦ December 31st, 2020 for sailing departing May 12th – July 31st, 2020, including Canada sailings departing August 1st – October 31st, 2020

• We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.

• To avoid waiting on the phone to cancel, please click here and we will get the process started for you.

• You can expect to receive your refund 45 days after you submit your request.

• Please note: If you used a Cruise with Confidence certificate on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original Cruise with Confidence certificate.

Cruise Planner Purchases

If you purchased Cruise Planner items and were booked on a sailing departing:

• June 12th – July 31st, 2020 and your sailing was canceled on May 20th due to the global suspension, you can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation.

◦ Click here by June 10th, 2020 to request your higher value credit and we’ll email it to you by June 30th, 2020. If we don’t hear from you by June 10th, 2020, your Cruise Planner purchases will be automatically refunded. You’ll receive your refund within 45 days of June 10th. We are working as quickly as possible and we appreciate your patience during these unprecedented times.

◦ Also, if you opt for a cruise fare refund or for Lift and Shift before June 10th, you are not be eligible for this Cruise Planner Onboard Credit offer.

• August 1st – October 31st, 2020 and your sailings was cancelled on June 2nd due to the Canada travel ban, you can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation.

◦ Click here by June 17th, 2020 to request your higher value credit and we’ll email it to you by July 17th, 2020. If we don’t hear from you by June 17th, 2020, your Cruise Planner purchases will be automatically refunded. You’ll receive your refund within 45 days of June 10th. We are working as quickly as possible and we appreciate your patience during these unprecedented times.

◦ Also, if you opt for a cruise fare refund or for Lift and Shift before June 17th, you are not be eligible for this Cruise Planner Onboard Credit offer.

• Questions about the 125% Cruise Planner credit? Click here for more details.

If you purchased Cruise Planner items and were booked on a cruise departing on or before June 12th, 2020 (and Vision of the Seas’ June 13th, 2020 and Anthem of the Seas’ June 20th, 2020 sailings):

• Click here for more details about your refunds.

Air and Hotel Purchases

Cancellations for sailings on or before April 10th, 2020:

• If you purchased refundable air or hotel accommodations through Royal Caribbean, they will be automatically refunded to you.

• If you booked on your own, please contact the service provider directly for your options with them.

Cancellations for sailings between April 11th – July 31st, 2020, and Canada sailings between August 1 – October 31, 2020:

• If you purchased refundable air or hotel accommodations through Royal Caribbean, they will be automatically refunded to you within 45 days after we process the cancellation.

• If you booked non-refundable air through Royal Caribbean or booked on your own, please contact the service provider directly for your options with them.

We know, this too shall pass, and we are optimistic that very soon you’ll be excited about planning your next cruise vacation. As always, the most important thing to us will always be the safety of our guests and crew. In the meantime, we’ll continue to monitor the global situation. We wish you good health and truly appreciate your continued loyalty.

For the most current U.S. government travel advisories, be sure to visit these sites:

U.S. Centers for Disease Control 

U.S. Department of State

More Disney cruise Line content

More Royal Caribbean Line content



A NEW Update from Royal Caribbean Chairman Discussing Cruise Protocols & Procedures

This video is an update from Royal Caribbean Cruise Lines Chairman Richard Fain, as he discusses the development of new protocols and procedures as they prepare a plan to tackle the task of returning to cruising. Richard Fain's message was originally directed for Travel advisors.




Royal Caribbean Updates With Extending Pause on Cruising & Possibility of Reopening in China
 
royal-caribbean_owler_20170829_221033_original.png
 

Royal Caribbean Updates With Extending Pause on Cruising & Possibility of Reopening in China

Connect with me on IG for real-time updates! https://bit.ly/alannaIG

Royal Caribbean has made an announcement today extending the pause on cruising & giving us the possibility that the China market and sailings will be reopening first when cruising can begin again.

 
20073017B_Cruise_Suspension_Trade_LTYA_Post_1024x640_R2.jpg
 

Royal Caribbean® remains committed to providing you with the support and service necessary to navigate these extraordinary times. With health and safety at the forefront, we are committed to doing our part to combat the COVID-19 pandemic and have therefore confirmed that the suspension of all cruise operations is now extended through July 31, 2020. This decision is in alignment with guidance provided by the Centers for Disease Control and Prevention (CDC) and will allot ample time to further develop our comprehensive return to service measures to protect our guests and crew as we adapt to a “new tomorrow.”

For those currently confirmed on sailings departing June 12–July 31, 2020, and not previously cancelled under our Cruise with Confidence offer, a few options have been prepared for consideration.

 
 

LIFT & SHIFT:

  • Our NEW Lift & Shift option is ideal for those simply wishing to move their existing reservation to next year, protecting their original price and promotion. Select next year’s sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week window of the original cruise date and your clients are all set. Act quickly — option expires on June 10, 2020!

125% Future Cruise Credit:

  • To account for the inconvenience this has caused, guests are eligible for a 125% Future Cruise Credit (FCC) that is based on the total cruise fare paid at the guest-level and will be automatically issued on-or-before June 30, 2020  if neither of the other options is selected. Taxes and fees, as well as any pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment within 45 days from the cancellation date.

  • If you previously opted to take advantage of our Cruise with Confidence policy, the 100% FCC will stand, and this new option is ineligible. Additionally, if your clients redeemed their Cruise with Confidence Future Cruise Credit on a sailing that is now cancelled, your original FCC will be reinstated, plus 125% of any amount paid by the guest on the cancelled reservation.

REFUND:

  • Looking for a refund? No problem! We are happy to return the funds paid per guest when requesting this option on-or-before December 31, 2020. To submit on your client’s behalf, simply complete the new “Cancellation Form” on CruisingPower.com under “Brand Programs & News” and the process will begin.  Your client can expect their refund to the original form of payment within 45 days from the cancellation date. To ensure your client is making the best choice, no need to rush on deciding  the 125% Future Cruise Credit will remain active until the point when a refund request is submitted, at which time it will be deactivated.

  • If you redeemed a Cruise with Confidence Future Cruise Credit on an impacted sailing and would now prefer a refund instead, we are happy to process this request in the amount of any new funds paid above the original certificate and, in turn, will reinstate the Cruise with Confidence FCC for future use.






New Royal Caribbean Cancellation Policy, Cruise With Confidence- Lift & Shift

The "enhanced & extended Cruise with Confidence policy" was announced on Wednesday , where guests can cancel up to 48-hours prior to sailing in exchange for a 100% Future Cruise Credit on sailings through April 2022 for bookings made on-or-before August 1, 2020.

In addition, Royal Caribbean announced "Lift & Shift", where guests can move their existing booking to next year, protecting their original price and promotion. 

  • NEW!  Lift & Shift is available by selecting a future sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week period of their original cruise date same-time-next-year.  It is not required that your client rebook on the same ship or ship class.

When opting to Lift & Shift

  • You can opt to Lift & Shift only one time.

  • Guests are eligible to rebook under the Lift & Shift guidelines between now and August 1, 2020. After this point, Lift & Shift expires and is no longer eligible.

  • All pre-cruise purchases will be removed during the re-accommodation process and can be added to the future reservation, as desired, at prevailing rates. 

  • If you purchased hotel accommodations or transfers with Royal Caribbean, these will be removed during the re-accommodation process, but can be re-added, if desired, once confirmed on the future ship/sailing of choice at prevailing rates. 

  • If you booked outside of Royal Caribbean, you will need to contact the company you booked through directly.

  • Lift & Shift blackout dates:

    • Christmas, New Year’s, and Chinese New Year’s cruises are ineligible, unless you are currently confirmed on one of these sailings and wishes to take advantage of Lift & Shift to move to the same sailing next year (assuming all other qualifying criteria is met). 

Iona__HERO_2201644.jpg

Guests who take advantage of the Cruise with Confidence program can get a 100% Future Cruise Credit if they decide they would like to cancel their cruise vacation due to the current global situation.

Non-Refundable Deposit bookings are eligible for Cruise with Confidence and follow the same guidelines.

If you purchased a hotel or transfer, here is how it works:

  • When electing for a Future Cruise Credit

    • If you purchased hotel accommodations or transfers with Royal Caribbean, all charges will be automatically refunded.

    • If you booked outside of Royal Caribbean, you will need to contact the company you booked through directly.




How Covid-19 Will Change The Future of Cruising: 21 CONFIRMED & PREDICTED Changes

The cruise industry has been hit especially hard due to COVID-19. There is even speculation if the cruise lines can weather through this storm and survive. Well I’m here to say Yes, they can, and in today’s video I am going to discuss why they can! With the changes and new standards to the industry that will become the “New Norm of cruising”.



CDC Extends the ‘No Sail Order’ for Cruise Ships
BREAKING NEWS CDC Extends NO SAIL ORDER For Cruise Lines The Centers for Disease Control and Prevention (CDC) announced today the extension of a No Sail Orde...



Royal Caribbean Cruises LTD. Extends Global Cancellation Policy
rcl.jpg

Royal Caribbean Extends Global Suspension of Cruising 

Tuesday, March 24, 2020

MIAMI - Given global public health circumstances, Royal Caribbean Cruises Ltd. has decided to extend the suspension of sailings of our global fleet.

We are working with our guests to address this disruption to their vacations, and we are genuinely sorry for their inconvenience. We are also working with our crew to sort out the issues this decision presents for them.

We expect to return to service on May 12, 2020. Because of announced port closures, we expect to return to service for Alaska, Canada and New England sailings July 1, 2020.

1573056835_RCI-OV-052019-CAP-SBurke-HubbardGlacier-Northstar-01-RET1.jpg


Royal Caribbean allowing Cancellations up to 48 hours before sailing due to Corona virus (Cruise with Confidence)
cruisewithconfidence.jpg

The “Cruise With Confidence” policy allows guests on Royal Caribbean International, Celebrity Cruises, Azamara and Silversea to cancel up to 48 hours before a sailing. Guests will receive a full credit for their fare, usable on any future sailing of the guest’s choice in 2020 or 2021. The policy applies to both new and existing cruise bookings.

“Our previous policy set earlier deadlines for guests to cancel their cruises, and that added unnecessary stress,” said Richard Fain, the company’s chairman and CEO. “Trying to guess a month or more in advance where areas of concern about coronavirus might be is challenging for medical experts, much less a family preparing for vacation.”

“When circumstances are as fast-changing as they have been recently, it’s good to know you have the option to take a rain check,” Fain said. “We think putting more control in our guests’ hands helps them make informed decisions about whether to keep their existing vacation plans or trade out for a more convenient time or itinerary.”  

In addition to easing concerns for booked guests, Fain said the policy would also give consumers more confidence in making new bookings, knowing that they could later adjust their plans without penalty.

The policy applies to all cruises with a sailing date on or before July 31, 2020 and will be offered by the company’s global brands: Royal Caribbean International, Celebrity Cruises, Azamara and Silversea. Full details of the “Cruise with Confidence” policy can be found at the respective brand websites.

For further information please visit: Royal Caribbean Cruise with Confidence



The ULTIMATE FAN CRUISE for the Philadelphia Eagles!
So you call yourself a fan? Then there is nowhere else you will want to be in March of 2021! Join The ULTIMATE FAN CRUISE for the Philadelphia Eagles! This will be a highlight of the Philadelphia eagles year unless of course, they win the Superbowl as well!


Royal Caribbean Taking a Look Beyond 2020, What's to Come!
Let's take a look beyond 2020 and see what is in store for 2021 and 2022 itineraries and amplified ships with Royal Caribbean. We discuss where ships within the fleet will be home-ported and what you can expect to see as options for destinations!



What’s to Come and Looking Ahead for Port Canaveral



NAVIGATOR OF THE SEAS Tour of Royal Amplification Updates and Changes
The Navigator of the Seas recently came out of an incredible dry dock leaving us with a beautiful transformation! We discuss what it means when a ship goes u...